summary
Operations support professional with 2+ years monitoring mission-critical satellite data infrastructure at NOAA — triaging threshold exceptions, isolating faults, and coordinating incident response across five ground-system programs. Builds and operates AWS infrastructure as code with Terraform, automates deployments with CI/CD pipelines, and diagnoses production failures across networking, IAM, DNS, and system layers. Pursuing the AWS Solutions Architect Associate certification.
skills
cloud / iac
AWS — S3, CloudFront, Lambda, DynamoDB, API Gateway, IAM, VPC, ALB, CloudWatch, Route 53, ACM; Terraform (remote state, drift detection); IAM Identity Center (SSO)
ci/cd
GitHub Actions; OIDC role-based auth (no long-lived keys); remote S3 state with native locking; automated plan / apply and deploy pipelines
networking
TCP/IP, DNS, subnetting / CIDR, routing, load balancing, security groups vs. NACLs
observability
CloudWatch, Kibana / ELK, Nagios, SolarWinds; JIRA incident workflows
scripting
Bash (production), Python (debugging), Git / GitHub
projects
AWS Break/Fix Lab
- Multi-tier AWS VPC in Terraform: public/private subnets across two AZs, ALB, NAT, three layered security groups, scoped IAM, DynamoDB with a Gateway VPC endpoint, CloudWatch + SNS alerting.
- Authenticated via IAM Identity Center (SSO) with no long-lived keys; root protected with MFA — least privilege from the ground up.
- Diagnosed and documented eight production-style incidents — connectivity, IAM, load-balancer health, routing, DNS, disk, CPU, and security-group drift — each with a full root-cause write-up.
Cloud Resume Challenge
- Serverless site on private S3 + CloudFront (OAC) over HTTPS with a custom domain via Route 53 and ACM.
- Visitor counter: Python Lambda → DynamoDB → HTTP API Gateway (the count in the header above is live).
- CI/CD with GitHub Actions and OIDC — frontend auto-deploys to S3 and invalidates CloudFront; Terraform runs plan on PR, apply on merge, against remote S3 state with native locking.
experience
FedGeek / ERT — NOAA AffiliateMar 2024 – Present
Operations Support Specialist — ESPC Help Desk
- Monitor satellite data ingestion across five ground-system programs (GOES, JPSS, EUMETSAT, DMSP, JMA) within NCCF; flag threshold exceptions for escalation.
- Triage and escalate data anomalies to Tier 2 via JIRA within SLA windows; maintain real-time awareness on Nagios, SolarWinds, and Kibana.
- Coordinated multi-team incident response during the Asheville outage, rerouting ingestion to Wallops Island across network, PDA, and product-delivery engineers.
- Selected 1 of 4 from a 24-person team for L3Harris GeoCloud training; promoted to shift lead; 2025 Peer Award.
Mayor's Office of Community Relations & Services2018 – 2019
Specialist
- Tracked resident cases across District agencies in Salesforce; coordinated 24-hour emergency response and weekly reporting.
United States Holocaust Memorial Museum2006 – 2018
Project Advisor / Student Ambassador
- Advised program leadership; led tours for VIPs, law enforcement, and international visitors; trained guides and curated the Main Exhibition visitor experience.
certifications & education
certs
CompTIA A+ · CompTIA Security+ · IBM Cybersecurity Analyst (Coursera) · AWS Solutions Architect Associate (in progress)
education
B.A. English — University of the District of Columbia